Shipping & Delivery Policy – Lumera Jewels

At Lumera fine jewellery, we are committed to delivering your jewelry as efficiently as possible. Below is an overview of our manufacturing and delivery process.

Custom Jewelry Manufacturing

Each custom-made jewelry piece requires approximately 3 business weeks for manufacturing.

Once the piece is completed, we may seek your confirmation before dispatch.

Shipping & Delivery Timeline

Your order is typically delivered within approximately 3 weeks, including manufacturing and shipping time.

Please note:

• Lumera fine jewellery is not responsible for delays caused by severe weather, courier delays, or unforeseen circumstances.
• We do not ship to PO Box addresses.
• If the delivery address is changed by the customer directly with the courier while the parcel is in transit, any resulting delay is the customer’s responsibility.

Free Delivery

We offer free delivery to your address.

However, customs duties, import taxes, or local charges, if applicable, are the responsibility of the customer.

Product Changes

If the customer requests any changes to the product before shipment, the manufacturing timeline will restart from day one.

Delivery Assurance

While we prioritize timely delivery and may offer urgent processing, delays caused by shipping partners are beyond our control. Lumera fine jewellery is not liable for such delays and appreciates your understanding.

Order Tracking & Support

For order tracking or delivery assistance, please contact our customer support team at:

📧 info@lumerafinejewellery.com

Thank you for choosing Lumera fine Jewels.