Received today my earrings from them, very fast delivery to spain and super customer service actually!! They responded quickly and adjusted it to my wish, i wanted it with an screw back so its more secured and they made/adjusted it for free! Total time from order till delivery (and making) was around 2 weeks.
Of course! We offer high-quality lab-grown diamonds, crafted with meticulous attention to detail and exceptional quality standards.
Absolutely! We offer custom and personalised jewellery. Share your design ideas, preferences, and requirements with our team, and we’ll help create a piece tailored especially for you.
Once your order has been dispatched, tracking details will be sent to your email so you can easily track your shipment.
Definitely! We offer international shipping to selected destinations. Delivery times and any applicable customs duties, import taxes, or local charges may vary by destination and are the customer’s responsibility.
We accept PayPal as a secure and convenient payment method for your purchase.
Yes, we offer a selection of Moissanite and Gemstone Jewellery, crafted with attention to quality and detail.
Of course! Gift wrapping is available for selected orders. Please check availability when placing your order.
Absolutely! Eligible diamond jewellery can be accompanied by IGI or GIA certification, providing important details about the diamond’s characteristics, quality, and authenticity.
Custom jewellery typically requires 10–12 business days for manufacturing. We may request your confirmation before dispatch.
Yes, we offer an express shipping option. Express delivery typically takes 5–7 business days once your order is ready for dispatch. Availability may vary depending on your location and will be shown at checkout.
Delays caused by severe weather, courier services, or unforeseen circumstances are beyond our control.
If the customer changes the delivery address directly with the courier while the parcel is in transit, any resulting delay is the customer’s responsibility.
No. We do not ship to PO Box addresses.
Yes. We offer free delivery to your address.
However, any applicable customs duties, import taxes, or local charges are the customer’s responsibility.
Any product changes requested before shipment will restart the manufacturing timeline from day one.
We prioritize timely delivery and may offer urgent processing where possible. However, Lumera Fine Jewellery is not responsible for delays caused by shipping partners.
Once your order has been dispatched, tracking details will be sent to your email so you can easily track your shipment.
For tracking or delivery assistance, please contact:
info@lumerafinejewellery.com
Absolutely! Your security is our top priority. All transactions are protected with advanced encryption technology to ensure a safe and secure payment experience.
Currently, we do not support cryptocurrency payments. However, we offer several secure and convenient payment methods for your ease.
If your payment is unsuccessful, please verify your payment details and try again. If the issue continues, kindly contact your bank or our customer support team for assistance.
Your privacy matters to us. We do not store sensitive payment information on our servers. All payment transactions are processed through secure payment systems to protect your personal and financial details.
Yes. Orders can be cancelled within 24 hours.
After 24 hours, the following cancellation fees apply:
Moissanite Jewellery: 20%
Lab-Grown Diamond Jewellery: 30%
For cancellation requests, contact info@lumerafinejewellery.com.
Returns are accepted within 14 days of delivery.
Items must be:
Unused and unworn
In original condition
With original packaging
With proof of purchase
Restocking fees apply:
Moissanite Jewellery: 20%
Lab-Grown Diamond Jewellery: 30%
Please contact us before returning any item.
Return shipping costs are the responsibility of the customer.
Refunds are processed within 5-10 business days.
Custom items are non-returnable unless defective.
The item must be unused, undamaged and returned with original packaging and certificates.
Resized or engraved items cannot be returned, as they are customized for you.
Contact us within 48 hours of delivery with photos and we will arrange a replacement or refund.
Refunds are credited to your original payment method.
Yes, exchanges for a different size or design are possible within 30 days, subject to availability.
